Privacy Policy

Last updated: March 2025

Thank you for using Souq Shopping (“the App”) and visiting souq.io (“the Website”). This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

We collect limited personal information that is necessary to process purchases and ship goods.

The information we collect may include:

• Email address
• Phone number
• Shipping address (such as name, street address, city, state, postal code, and country)

2. How We Use Your Information

We use the collected information solely for the following purposes:

• Processing and fulfilling orders
• Shipping purchased goods to the provided address
• Communicating order confirmations, updates, and delivery information
• Providing customer support

3. Data Sharing

We do not sell, rent, or share your personal information with third parties, except where necessary to complete shipping services (such as delivery carriers).

4. Data Security

We take reasonable measures to protect your personal information. All data transmitted between the App, Website, and backend services is encrypted using TLS (Transport Layer Security).

5. Data Retention

We retain personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Children’s Privacy

Souq Shopping is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the email address below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@souq.io