Terms & Conditions

Last updated: March 2025

Welcome to Souq Shopping (“the App”) and souq.io (“the Website”). These Terms & Conditions (“Terms”) govern your access to and use of our services.

By accessing or using the App or Website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use our services and make purchases.

2. Account Responsibilities

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3. Products, Orders & Payments

  • All product descriptions and prices are subject to change without notice.
  • Placing an order constitutes an offer to purchase.
  • We reserve the right to accept or reject any order.
  • Payments must be completed before orders are processed.

4. Shipping & Delivery

We make reasonable efforts to ship orders in a timely manner. Delivery times are estimates and not guaranteed. Souq Shopping is not responsible for delays caused by shipping carriers or circumstances beyond our control.

5. Returns & Refunds

Return and refund eligibility, if applicable, will be communicated at the time of purchase or on the product page. We reserve the right to deny refunds that do not comply with stated policies.

6. Intellectual Property

All content, trademarks, logos, and materials available through the App and Website are the property of Souq Shopping or its licensors and are protected by applicable intellectual property laws.

7. Prohibited Use

You agree not to:

  • Use the services for unlawful purposes
  • Attempt to gain unauthorized access to systems or data
  • Interfere with the operation or security of the App or Website

8. Limitation of Liability

To the maximum extent permitted by law, Souq Shopping shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the services.

9. Termination

We reserve the right to suspend or terminate your access to the App or Website at any time for violation of these Terms or for any other reason.

10. Privacy

Your use of the services is also governed by our Privacy Policy.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of the services after changes constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the applicable jurisdiction, without regard to conflict of law principles.

13. Contact Information

If you have any questions about these Terms, please contact us at:

Email: info@souq.io